Sustainable business model
NetNordic have since the beginning served large customers with mission critical communications requirements, expecting us to be a trustworthy partner for the years to come, also in times of financial turmoil. NetNordic have responded to this requirement by building a sustainable business, with close to 40% of the turnover related to services based recurring income. High customer satisfaction is the core of our quality efforts. To achive this we shall deliver reliable solution and services, with up to 100% guaranteed uptime.
NetNordic follow the principles of UN Global Compact. We require that our partners have equally high ethical standards in their operations. NetNordics social responsibility and Corporate Governance principles are incorporated in the document ”NetNordic Code of Conduct”.
For those interested, this is a link to the 10 principles of UN Global Compact.
NetNordic is commited to following international standards and best practices.
NetNordic follows the principles of ISO 9001:2008, ISO 14001 and ISO 27001.
NetNordic use ITIL as a guideline. All new routines that are establised in our support and operations environement, are according to ITIL, which is a reconized ”best practice” for how to run IT operations. Many of our customers have adopted ITIL, ensuring common terminology with customers.
NetNordics objective is to contribute to a cleaner world, by delivering quality communication solutions and services to our customers in the Nordics, enabling them to decision making across geographic boundries by means of voice and video conferencing and collaboration tools. When large cooperations adopt these technologies, it means significantly lower CO2 emissions. NetNordic use these solutions internally for the same reason, and equally important to improve efficiency and quality of work.
NetNordic have a preference for manufacuters producing equipment with ”green IT” as a philosophy. This means energy efficient products, minimum use of harmful metals and recycling of old products. IPnett have the recent years been able to offer solutions with significant lower energy consumption than our main competitors.
As a medium size company, working with technologies and services with minimum pollution, NetNordic is leaving a small CO2 footprint. It is however our philosophy that it is the many small measures that will make a big difference in the end. Due to this we are conscious about how we can contribute in the everyday work. As an example we have a policy of being located in walking distance to public transport, preferably train.
NetNordic and our Partners are participating in our industry’s recycling arrangements, which set up varies from country to country.
The position Director Quality and Assurance was established november 2011. This is a commitment to continously strive for improvements in all part of our activities. The main focus will be to ensure that we deliver excellent solutions and services to our customers, with predictable quality.
- NetNordic shall have the most satisfied customers in our industry, with > 90% of the customers being satisfied. As a minimum, we shall carry out an annual survey to measure customer satisfaction
- NetNordic shall have motivated employees. We shall as a minimum carry out an annual survey that is anonymous and done by third party company, measuring performance figures that shall be reached
- NetNordic shall contribute to lower CO2 emision by succeeding in sale of secure communications and collaboration solutions that reduce the need for travelling, both internal and external
- NetNordic’s communication solutions and services shall encompass the security requriements of the most demanding customers in the Nordics
For questions regarding our Quality Assurance Policy, please contact us.